Support

We usually reply within two business days.

Email [email protected]. Please include your in-game name (Profile tab), your device model and iOS version, and what happened.

Restore purchases

Open Settings → Restore purchases (or Shop → Restore purchases). Remove Ads and the Realm Pass come back on any account using the same Apple ID — including after a reinstall.

Refunds

Apple handles all payments and refunds. Request one at reportaproblem.apple.com.

Delete your account

1. Open Clash of Stones and go to the Settings tab.
2. Tap Delete account and confirm.

This permanently deletes your profile, progress, coins and gems from our servers and starts you fresh. It can't be undone. Remove Ads and the Realm Pass belong to your Apple ID, not the account: after deleting, tap Restore purchases to turn them back on. Can't open the App? Email [email protected] from any address with your in-game name and we'll delete it for you.

Ad privacy choices

To change ad tracking, go to iOS Settings → Privacy & Security → Tracking. In the EEA/UK, open the App's Settings → Privacy choices to change your ad consent. See our Privacy Policy.

Common questions

• A rival is locked. Tap it to see what unlocks it — usually beating the rival before it in the realm.
• A rival says "paid out today". Each rival pays win coins once per day; rematches are just for fun until the daily reset.
• Premium realm locked. The first rival in each premium realm is free; the rest need the Realm Pass.
• My coins didn't update. Check your connection and reopen the App; rewards sync from our servers.